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Returns via Mail

Items purchased online or by phone may be returned by mail in their original condition and accompanied by the original packing slip within 14 days.

  • Returns after 14 days - If customer returns product(s) purchased from a Brand’s official e-commerce site after fourteen (14) days, no credits or exchanges will be issued.
  • Returns for Paypal Purchases - Please note that purchases made with PayPal may only be returned through the mail.

All product sales are intended for retail/ “end user” customers only, and are not intended for wholesale or redistribution by the purchaser.  The resale of any products purchased from any of the Company Retail Stores or the Brands’ e-commerce sites without the express prior written consent of Premium Apparel s.r.o., in each instance, is strictly prohibited.  For the purpose of enforcement of this policy, no customer may purchase more than a number of products or product styles that Premium Apparel s.r.o. determines, in its sole discretion, to be a reasonable number in each circumstance during any 72 hour period without the prior written consent of Premium Apparel s.r.o. Premium Apparel s.r.o. may refuse to sell any products to any person that Premium Apparel s.r.o. believes, in its sole discretion, intends or endeavors to violate this policy. 

Standard Return Shipping

  • Mail returns typically require 10-12 business days to process.
  • Refunds will be given within 30 days of receipt of the returned merchandise.
  • Customers will be notified via email when the return has been processed and a credit has been issued to their original form of payment.

How to Submit a Return via Mail in the EU

  • Complete the return questionnaire on the packing slip/receipt.
  • Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.
  • Please enclose the top portion of the original packing slip/receipt. If you are unable to provide the packing slip/receipt, then you must include the order number, billing name and address.
  • All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted.
  • Packages should be shipped through a traceable shipping method, please retain the return tracking number for your records.
  • For returns within the EU, send all return packages to the following address:

Premium Apparel s.r.o.

Attn. Returns Department

Edvarda Benese 332/7

Olomouc, 779 00

Czech Republic

 

How to Submit a Return via Mail in the US

  • Complete the return questionnaire on the packing slip/receipt.
  • Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.
  • Please enclose the top portion of the original packing slip/receipt. If you are unable to provide the packing slip/receipt, then you must include the order number, billing name and address.
  • All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted.
  • Packages should be shipped through a traceable shipping method, please retain the return tracking number for your records.
  • For returns within the U.S., send all return packages to the following address:

Niecs Production, Inc.

Attn. Returns Department

521 South Dr.

South Elgin, IL 60177

 

NOTE – Returns via mail will ONLY be accepted for online or phone purchases. All purchases made in store must be returned or exchanged in store.